MCF: The Business of Brewing Vol. 2

This week, we return to Manchester with our second instalment of “The Business of Brewing”, featuring Timothy Bosworth (Hoxton North), Peter Gibson (Grindsmiths), and Alison Bell (BLK Coffee Heaton), each of whom have had very different experiences opening their own shops. From setting up pre-trend outside of London (Tim) to opening doors at the height of the trend (Alison) and from semi-permanent premises to brick-and-mortar shops (Pete), these three guests showcase vast differences in approach to build a specialty coffee business in the UK. Together, they consider how their initial business plan and model has changed since they first opened their doors, why just saying “yes” and figuring out “how” afterwards can lead to bigger and better things, the invaluable contribution of family and community support, how to roll with disappointments, the importance of letting some things go, and why “customer service” needs to be replaced with “customer engagement” if we want to maintain successful businesses.